After a successful login, the Cloud Softphone registers automatically with us in order to be able to receive and make calls.
iOS: A successful registration is indicated by a green phone icon on the top left corner. If the icon is red, or displays an error message, it means that the registration failed.
Android: A successful registration is indicated by the text “intermedia – registered” in the top section. If it displays unregistered or some other error message, it means that the registration failed.
Network issues could cause registration failures. If this happens please contact support by clicking the LIVE chat button below.